"We are totally committed to protecting your privacy"
We have 2 assurances for your peace of mind.

1. Credit Card Security Assurance
"We assure that every credit card transaction that you make at Butterbur & Sage, is safe."

The purchase area of our site is secure; this means that we utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event it is intercepted by someone else.

Did you know? The risk of credit card fraud is 100 times greater when you hand your card to the waiter in a restaurant than when you shop on the Internet! Modern day encryption technology, used by many Internet stores similar to ourselves, virtually eliminates credit card fraud on the Internet.


If in the extremely unlikely event that somehow your card is used fraudulently, as a direct result of you providing information to Butterbur & Sage, then as long as you notify your credit card company in accordance with its reporting rules and procedures, Butterbur & Sage will cover the costs of any amount that your credit card company holds you responsible for.

2. The Butterbur & Sage Personal Information Privacy Assurance
Butterbur & Sage is committed to protecting your privacy. We gather personal information from you (always at your discretion) in order to make your shopping experience more convenient. This also enables you to quickly find information at Butterbur & Sage and alert you to special offers, updated information and other new products and services.

We protect the privacy of this information using our highly secure, password-protected servers. The information you provide will be kept confidential and used to support your customer relationship with Butterbur & Sage.

All personal information, is held on servers that are not actually "live" on the Internet, but securely "hidden" behind our state-of-the-art firewalls. Your information (such as name, address, purchase details etc) will not be given or sold to any outside organisation for its use in marketing without your consent.

Still not comfortable sending your credit card details over the Internet?

Here’s the Butterbur & Sage alternative:

Complete your order as per usual.

Once you get to the payment area of the site select the option to phone/fax the details to an operative. Then click on "Submit" as normal. Please ensure you make a note of the order number that is provided. (All orders will remain valid for 14 days).

Then you can either:
1. Fax your credit card details to us on (remember to quote your order number)
2. Telephone the credit card details through to us on (remember to quote your order number)
Post the credit card details to us at:

Customer Services Department
Butterbur & Sage Ltd.
Aroma house
7, Tessa Road
Reading
Berkshire
RG1 8HH

Want to pay by Cheque instead?
Follow the process above and mail your cheque to the following address. Please clearly write your order number on the back of the cheque. Please allow 10 days for cheques to clear.

Note: Paying by cheque restricts your ability to enjoy our speedy delivery service.

Customer Services Department
Butterbur & Sage Ltd.
Aroma house
7, Tessa Road
Reading
Berkshire
RG1 8HH

What information do we store?
When you purchase from Butterbur & Sage, we automatically enroll you as a member. Obviously in order to fulfil any order we already have had to gain certain details about you. For example, we will already have established your name and address, email address, payment details.

What other personal information will Butterbur & Sage hold?
To make your shopping experience more convenient, we can remember what you have purchased in the past for instant recall enabling you to easily duplicate previous orders. We also store information on your preferences for subscriptions to news of special offers and newsletters keeping you up to date of the services offered by Butterbur & Sage

Are there any exceptions?
No!

Cookies Explained
At Butterbur & Sage we use a common Internet technology called “Cookies”. Cookies assign a unique identification to your computer and store the detail on only YOUR computer's hard drive via a facility in your Web browser. On arrival at the Butterbur & Sage website, these cookies then "handshake" with our system, and identify you, making it extremely quick for you to login. Cookies also save you time by storing your personal information (such as delivery information, address, name etc,) so that you do not have to re-enter this upon every visit. As this information is stored on only YOUR hard drive and is available only to our server when you visit our web site using the same terminal, making it totally safe.